Privacy Policy
Effective Date: 7th August 2025
ABN: 49 438 452 403
Website: www.thealignedphoenix.com
1. Your Privacy Matters to Us
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At The Aligned Phoenix, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit forms, or contact us.
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2. What We Collect
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We may collect the following personal information:
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Name, email address, phone number
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Information submitted through contact forms, booking pages, and waitlists
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Any additional details you voluntarily provide in emails or messages.
For therapy clients, additional information is collected and stored securely as part of the therapeutic process, in accordance with Australian Health Practitioner Regulation Agency (AHPRA) and Psychology Board of Australia requirements.
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3. How We Use Your Information
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Your information is used to:
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Respond to enquiries and contact requests
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Manage bookings and appointment confirmations
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Provide relevant information about services, events, or resources (only with your consent).
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Maintain therapy records in line with professional regulations (if applicable)
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We will never sell or share your information for marketing purposes.
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4. Third-Party Tools
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Our website may use trusted third-party platforms (eg Wii, Cliniko, Halaxy, MailerLite) to support functionality. These services may store data securely on servers located in Australia or overseas. We only use platforms that are committed to data privacy.
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5. Cookies & Website Analytics
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We may use cookies and analytics tools to improve user experience, measure website performance, and understand how visitors interact with the site. You can disable cookies in your browser settings at any time.
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6. Your Rights
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You can request access to your personal information or ask for it to be corrected or deleted. You may also opt out of receiving emails from us at any time.
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7. Security
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We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Clinical notes and records are stored using secure, password protected systems.
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8. Contact Us
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If you have any questions about this policy or how your information is handled, please contact:
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Melanie Hunter
0439 777 109
Mount Eliza, VIC (Telehealth Australia-Wide)
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9. Policy Updates
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This Privacy Policy may be updated from time to time. The most recent version will always be available on our website.
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