FAQ

Yes. Telehealth sessions are available across Australia. Most clients prefer in-person sessions at our Frankston practice, but telehealth is genuinely effective and we offer it readily for clients who can't attend in person or who live outside the Mornington Peninsula.

We work exclusively with women and teen girls aged 14 and above. This is our primary area of practice and interest, and it allows us to maintain a setting that feels safe, particularly for women with trauma histories. The practice does not currently see men, couples, families, or children under 14.

The Aligned Phoenix does not offer formal psychological assessments. This may change as our team grows. If a diagnostic assessment is your primary need, we recommend speaking with your GP about a referral to a psychiatrist, paediatrician, or educational psychologist. We regularly work with women who suspect, are exploring, or have recently received a diagnosis of neurodevelopmental conditions such as ADHD or autism, but the work is therapeutic rather than diagnositc.

No. You can self-refer to The Aligned Phoenix. A referral from your GP under a Mental Health Treatment Plan may entitle you to subsidised sessions through Medicare, with a cap of 10 sessions per calendar year. Many clients self-refer and pay the private fee.

A Mental Health Treatment Plan (sometimes called a Mental Health Care Plan) is a document prepared with your GP that allows you to access subsidised psychology sessions through Medicare. Your GP will assess your mental health and, if they consider you eligible, complete the plan during your appointment along with a referral to a psychologist. The current Medicare rebate per session is $98.95. A Mental Health Treatment Plan provides 6 initial sessions. After your sixth session, your psychologist will write a brief summary to your GP. If your GP considers further sessions necessary, they can issue a referral for an additional 4 sessions, bringing the total to 10 sessions per calendar year. There is currently no option to extend beyond 10 sessions under a Mental Health Treatment Plan.

Our current fees, set March 2026: Standard consultation (50-60 minutes): $240 Medicare rebate with a valid Mental Health Treatment Plan: $98.95 Out of pocket gap with a Mental Health Treatment Plan: $141.05 NDIS funded sessions (plan or self-managed): $232.99 The Aligned Phoenix is currently unable to offer bulk billed appointments. Existing bulk-billed clients will be honoured under their previous arrangement.

Yes to both. Private health insurance: We have a HiCAPS machine on site, so private health rebates can be processed immediately after your appointment. You pay the difference between our fee and your rebate. Please check with your insurer before booking, as cover varies by fund and policy. You cannot claim both Medicare and private health insurance against the same session. Receipts can also be provided if you prefer to claim manually. NDIS: We see NDIS participants who are plan-managed or self-managed and have psychology funding in their plan. Our NDIS session rate is $232.99

We require 24 hours notice for cancellations or rescheduling. Cancellations within 24 hours of the appointment, or no-shows, are charged at the full session fee. Clients with bulk-billed appointments are required to pay the full bulk-billed rate for cancellations or no-shows, as Medicare does not cover non-attended sessions. We understand that genuine emergencies happen. At our discretion, a first-time cancellation by an otherwise reliable client may be waived. Outstanding cancellation fees must be paid before further appointments can be booked.